Notify us immediately of any canceled orders. Orders canceled prior to shipping incur no penalty. Once an order is a route to the shipping address, applicable shipping fees will be charged upon return. Returned cartons must be in their original, sealed, unopened and resalable package, within 15 days after approval authorization. Canceled orders face a 35% restocking fee, and the customer will be responsible for the shipping charges. HERRINGBONE products must contain an equal quantity of Left and Right hands.
SPECIAL ORDERS AND NON-STOCKING ORDERS REQUIRE A NON-REFUNDABLE DEPOSIT TO INITIATE. RETURNS OFSPECIAL ORDERS AND NON-STOCKING ORDERS REQUIRE A NON-REFUNDABLE DEPOSIT TO INITIATE. RETURNS OF
SUCH OR ANY OTHER ORDERS, NEED PRIOR APPROVAL BY A FORM OF A RMA; IF APPROVED, RESTOCKING FEESSUCH OR ANY OTHER ORDERS, NEED PRIOR APPROVAL BY A FORM OF A RMA; IF APPROVED, RESTOCKING FEES
APPLY, AND REIMBURSEMENT IS PROVIDED THROUGH A CREDIT MEMO. REFUNDS ARE NOT ISSUED. MOLDINGS AND RELATED ACCESSORIES, CLASSIFIED AS SPECIAL ORDERS, CANNOT BE RETURNED.
Wood Flooring Disclaimer – Applicable to All Collections
The Rio Collection features all the characters, marking, and variation that has made European Oak so popular. This
includes splits, cracks, knots, and filler, yielding a distressed, antique appearance. Differences in shade and contrastincludes splits, cracks, knots, and filler, yielding a distressed, antique appearance. Differences in shade and contrast
between planks are inherent and not defects. The sample board may or may not fully represent the largerbetween planks are inherent and not defects. The sample board may or may not fully represent the larger
installation's look. With natural hardwoods, some splintering or imperfections may occur before or after installation.installation's look. With natural hardwoods, some splintering or imperfections may occur before or after installation.
This is not considered a defect in the product and does not affect performance of the floor. This is not considered a defect in the product and does not affect performance of the floor.
Luxury Vinyl - Caravel / Stravaganza DISCLAIMER
Ribadao's Luxury Vinyl warranty requires proper installation by a licensed flooring contractor
or installer in accordance with all the installation instructions provided on each box. Sub-Floor must be FLAT, DRY,
and CLEAN. When purchasing Caravel / Stravaganza, it's important for customers to be aware of the specific lot they are adding to their order. This is due to the possibility of a slight color variation between different lot
numbers.
RIBADAO'S VAPOR BARRIER FILM (6 mil) IS MANDATORY AND REQUIRED FOR ALL GROUND FLOORS. DON'T use the
Vapor Barrier over Wood Floors.
Warranty Scope
This limited warranty is not transferable by the Warranty Holder to any other party, including but not limited to a
subsequent purchaser of the Residential Building in which the Flooring is installed. If a valid warranty claim is
received by Ribadao within the applicable Warranty Period, Ribadao will supply new materials of similar grade for
repair or replacement of affected areas. Labor costs, including any expenses associated with installation and removal
of defective Flooring, are not covered by this limited warranty. To the extent permitted by law, these are the sole and
exclusive remedies of the Warranty Holder in the event of a Manufacturing Defect or other warranty claim.
Right for Inspection
Ribadao reserves the right to inspect the installed floor planks and remove samples if needed for analysis purposes before any removal or repair occurs. Removal or
repair of claimed floors prior to Floor inspection will void any right to claim against this warranty.
GENERAL TERMS AND CONDITIONS OF SALE
1.0 ORDER ACCEPTANCE
All proposals and orders are subject to Seller’s written acknowledgement, which is an Integration of, and the final and
entire agreement between the parties, superseding and merging all prior communications. Such agreement may be
modified by either party upon written consent of the other.
2.0 LIMITATION OF WARRANTY AND LIABILITY
When Seller furnishes inspection agency and/or mill certificates of grade and quantity at point of origin, then subject
to any applicable re-inspection rules, the certificates shall be conclusive as to matters covered therein.
As to matters not covered by the foregoing, Seller's products are guaranteed AT THE TIME AND PLACE OF ASSEMBLY
FOR SHIPMENT to be of merchantable quality and to conform to specification and tolerances incorporated in this
agreement.
Should any product of Seller be found not to conform to the foregoing, Seller will furnish a replacement product or at
its election either make a fair allowance therefore or remove the product and credit the buyer for the invoice value of
the product removed. Written notice of any claim hereunder must be given WITHIN TEN DAYS after delivery and
Buyer must afford Seller a reasonable opportunity to inspect the product in UNALTERED CONDITION and evaluate
the claim in accordance with procedures customary in the industry.
There are no warranties, expressed or implied, which extend beyond the foregoing, and Seller’s sole responsibility
hereunder is as stated. SELLER SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES,
including but not limited to lost profits or lost business opportunities, NOR SHALL SELLER BE LIABLE for any punitive
or exemplary damages, OR attorney’s fees. NO CLAIM CAN EXCEED the invoice value of the volume of goods under
claim.
3.0 SHIPMENT AND DELIVERY
Unless the indicated shipping date is expressly guaranteed, advance information as to dale of shipment is an
approximation only, based on Seller's best Judgement at the time. Goods for prompt shipment must be loaded within sixty days of the date of contract, subject to freight space being available.
In the event of Sellers being unable to ship the goods within the contract period, Buyers ONLY RIGHT shall be to
cancel the contract or any unshipped portion thereof, PROVIDED notice of cancellation reaches Sellers before goods
have been despatched to port of shipment for loading on a specific vessel. BUYERS DO NOT HAVE THE RIGHT to ‘BUY
OUT’ or FOR ANY OTHER FORM OF COMPENSATION for their costs or losses incurred as a result of Sellers being
unable to ship the goods within the contract period.
In the event of any change in freight rates and/or surcharges, Sellers/Buyers have the right to renegotiate such
variations and in the absence of agreement, to cancel any unshipped balance of the contract. Unless otherwise
stated, part shipments are permitted at Seller's option.
4.0 QUANTITY TOLERANCES
Unless contrary to the import regulations of the receiving country, or unless loading exact volume is specified in this order, the described quantity may be increased or decreased by not more than ten percent.
5.0 TERMS OF PAYMENT
Unless otherwise specified on the face hereof, shipment will be made after Buyer has opened an irrevocable and
confirmed Letter of Credit in favor of Sellers, guaranteeing that funds are available at sight to the bank specified by
Sellers. The Letter of Credit shall make adequate provision for quantities in excess of the amount ordered to the
extent permitted by the preceding paragraph and shall remain valid in the event of partial shipments or reduced
quantities. Remittances shall be made free of exchange or other charges in funds specified and in location specified in Seller's
invoice.
In case of delayed payment and/or non-payment of Seller's invoice, Seller's may charge Buyers a late fee of one and
one-half percent (1.5%) per month until paid in full. BUYER AGREES TO PAY any costs and fees, including reasonable
attorney’s fees, that Seller incurs to collect any unpaid balances from buyers.
5.1 RETENTION OF TITLE
TITILE TO GOODS will only pass to the Buyer after payment has been received by the Seller in full. RISK PASSES to the
Buyer upon shipment of the goods.
6.0 INSURANCE PREMIUMS AND DUTIES
Prices which include marine and war insurance premiums, import/export duties and any other government duties or
charges are calculated on the basis of current premiums, duties and charges. Any subsequent change therein to be
for Buyer's account.
7.0 ARBITRATION
Any dispute, which cannot be settled amicably, shall be decided by arbitration in accordance with the Arbitration
Rules of the American Arbitration Association. This agreement to arbitrate shall be specifically enforceable under the
prevailing arbitration law. The award rendered by the arbitrator shall be final, and any judgement may be entered
upon it in accordance with the applicable law in any Court having jurisdiction thereof. Each party shall bear the cost of
preparing and prosecuting its case. The arbitrator has no power or authority to alter or modify these terms and
conditions, including the foregoing limitation of warranty and liability.
8.0 FORCE MAJEURE
Sellers will not be held responsible for the non-execution or delay of this contract by reason of war, fire, floods,
strikes, lock-outs, non-fulfilment of freight booking or any other cause or causes beyond their control. Delays caused
by replacement of defective, damaged, discontinued or improperly ordered products, strikes, fires, acts of God, or
other reasons not under the control of RIBADAO, or the availability of the product at the time of delivery UNDER NO
CIRCUMSTANCES shall purchaser be entitled to ANY compensation or upgrades whatsoever for delays in delivery
regardless of fault.
9.0 NON-COMPLIANCE
In the case of non-compliance by Buyers with any of the terms of this contract, Sellers SHALL HAVE THE RIGHT of
immediate resale after 7 days notice in writing has been given. ANY LOSSES INCURRED shall be for Buyer's account.
10.0 GOVERNING LAW AND JURISDICTION
THIS CONTRACT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF
FLORIDA. All parties hereto submit to the jurisdiction of the State of FLORIDA. Notwithstanding the foregoing, the
Seller may, at its option, bring suit in any court or competent jurisdiction and the Buyer hereby agrees to abide by the
jurisdiction nominated by the Seller. If Member is signing/ paying for client's order, member is acting as agent for the client and accepts responsibility as
client's agent.
CONFIDENTIALITY NOTE
This document is strictly confidential and for the recipient's use only. It must not be reproduced or shared without
Ribadao's prior written consent. If you're not the intended recipient, refrain from disclosing or using the information
herein. Quotes and pricing terms are negotiated and may be unique to the Recipient, therefore, and except as
otherwise provided by law, Recipient hereby agrees to keep confidential all pricing quotes and invoiced amounts
received from Provider. Further copies available on request. Subject to our terms and conditions of sale.
